Terms of Service

Accounts

Keep your sign-in details to yourself, and tell us at once if you think someone else has used your account. A business is responsible for the people it invites, and for removing their access when they leave.

What a business is responsible for

• The records it keeps in our products, and having the right to keep them.
• Having its customers' agreement before it texts or emails them through our products, and honoring every request to stop.
• What it says in the messages it writes and sends.
• Following the laws that apply to its business.

Text messages

WellKept sends text messages from Made to Weave's numbers and from the numbers of businesses that use WellKept. They include one-time sign-in codes for crew members, a link to the WellKept app when a business adds you to its team, safety alerts, and, from a business you use, visit confirmations, reminders and updates, invoices and receipts.

• You get these texts only after asking for them or agreeing to receive them.
• Message frequency varies with what you signed up for and how often you use the service.
• Message and data rates may apply.
• Reply STOP to any message to stop texts from that number. You will get one message confirming you have been unsubscribed. Reply START to receive texts again.
• Reply HELP for help, or email tech@madetoweave.com.
• Mobile carriers are not liable for delayed or undelivered messages.

How we handle your mobile number is described in our Privacy Policy. We never sell or share it for marketing.

Using our products fairly

• Don't use our products to send spam or messages people didn't agree to receive.
• Don't break the law, or anyone else's rights, through our products.
• Don't try to get into accounts or data that aren't yours, or to disrupt the service.

We may suspend an account that breaks these rules, and will tell you why unless the law prevents it.

Betas and calls

Applying for a beta or booking a call with us doesn't commit either of us to anything. A product in beta is still changing: features may change, move or be removed, and we will tell beta businesses about changes that affect them. Either side can end a beta arrangement at any time.

Fees

A business pays the fees in its plan or agreement with us. Using the WellKept app as a crew member, or receiving texts as a customer, costs nothing from us, though your carrier's message and data rates may apply.

What is ours and what is yours

Our products, their design and their code belong to us. The records a business keeps in them belong to that business.

No guarantees

We work to keep our products running and accurate, but they are provided as they are, without warranties of any kind, to the extent the law allows. We do not guarantee that they will always be available or free of errors, or that any particular message will be delivered.

Limits on liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the fees the business paid us in the twelve months before the claim.

Changes to these terms

If we change these terms, we will update the date at the top. If a change is significant, we will also tell account holders by email before it takes effect.

Governing law

These terms are governed by the laws of the State of Georgia, USA.

Contact us

Questions about these terms: tech@madetoweave.com.